Frequently Asked Questions about Irene Jones Photography - IRENE JONES PHOTOGRAPHY blog at BridesClub.com

1. Is a deposit required? When is it due?
There is a $500.00 non refundable deposit for booking a wedding with Irene Jones Photography. This deposit is due at time of signing the photography contract and no date will be held until deposit has been paid. Portrait sessions do not require a deposit, but the session fee must be paid at time of service. All other products and services must be paid in full prior to delivery.

2. Are their payment plans?
Yes! Payment plans are available for any type of wedding or portrait session. Each payment plan is based on a monthly fee agreed upon by you and Irene Jones. There is no fee for choosing a payment plan, but any and all late payments will be charged 10% monthly compounding interest. You will not receive any purchased items or print orders until your account has been paid in full. Payments can be made by check, cash, money order or credit card.

3. Why do I need to sign a contract to hold my wedding date?
The photography contract is designed to help you understand the business practices of Irene Jones Photography. The terms and conditions are generalized and designed to fit the needs of most wedding clients. Irene Jones Photography understands that not all terms and conditions may apply to your specific needs. Our goal is simply to make sure that you are a well informed customer and that you know your rights.

4. How are travel fees calculated?
Travel fees are based primarily on mileage. No travel fees are assessed if your event or desired portrait location is within King or Snohomish Counties. Beyond that, a charge of $0.41 per mile will accrue. If the location is farther then 100 miles from Lake Stevens, Washington (home of Irene Jones Photography) an additional fee of $250.00 per night per person will be included.

5. Do you match competitor’s prices?
This is done on a case by case basis. Please contact Irene Jones with information about the package you were offered to receive your personalized quote.

6. Is there a discount for ordering large quantities of prints?
Yes, bulk discounts are given when an image or custom card/announcement has quantities over 100. For example: a 4x6 is regularly priced at $7.00 each. If you purchase 100 4x6’s of the same image your price is only $2.00 each.

7. Can I get a discount for referring a friend?
Yes! When you refer a friend to Irene Jones Photography you will receive a free 8x10 print from your next photographic session. Your friend will receive the same.

8. How to print credits work?
Print credits are like gift cards. You can purchase any dollar amount you wish and apply it towards your own online order or the online order of a friend or family member. When you purchase a credit you will be given a personal coupon code that can only be used by you or the person you wish to give the credit to. They can then apply this credit each time they order until it is depleted. The online ordering system will keep track of your current balance for you.

9. Film or digital?
Both; it’s up to you to choose! Most of our customers prefer digital because it helps keep the turn around times low and thanks to modern technology, has wonderful quality. Irene Jones upon request will shoot medium format film using a Mamiya RB 6x7. Otherwise, your images will be shot with a Nikon D200. This camera boast 10 mega pixels; this means your images will be clear and beautiful no matter the reproduction size. Irene Jones is also a Photoshop veteran, so go head, order a 24x30, you won’t be disappointed.

10. What are the best locations to photograph outdoors?
The following list of links show the websites of some of Irene’s favorite locations for seniors, families and engagement portraits alike. Some locations require a permit and the payment of a photographic fee. Each client is responsible for providing any and all necessary permits if they choose such a location.

• Cougar Mountain Park: http://www.metrokc.gov/parks/parks/cougarmountain.html
• Kubota Gardens: http://www.kubota.org/
• Washington Park Arboretum: http://www.arboretumfoundation.org/
• Volunteer Park: http://www.seattle.gov/parks/parkspaces/volpark.htm
• Woodland Park Rose Garden: http://www.ci.seattle.wa.us/parks/parkspaces/woodlandpark/rosegarden.htm
• Parsons Garden, Kerry Park and Marshall Park: http://www.seattle.gov/parks/parkspaces/parsonsgarden.htm
• Bob Heirman Wildlife Preserve at Thomas’ Eddy: http://www1.co.snohomish.wa.us/Departments/Parks/Information/Park_Directory/Regional_Parks/Heirman_Preserve.htm
• Rhody Ridge Arboretum: http://www1.co.snohomish.wa.us/Departments/Parks/Information/Park_Directory/Regional_Parks/Rhody_Ridge.htm
• Pike Place Market: http://www.pikeplacemarket.org/frameset.asp?flash=true

11. What is the best time of day for a photo shoot?
Mornings or evenings are best, but the time changes depending on the season. During the summer months you can plan a family portrait shoot as late as 7:30pm and still have a great amount of light. It is best to avoid shooting between 10am-2pm, when the sun is directly overhead. Thankfully, Washington is know for it’s overcast skies, which make outdoor photography perfect almost any time of day. Please consult Irene Jones about what time of day would be best for your specific portrait session.

12. How does the mobile studio work?
The mobile studio is designed to eliminate the hassles of other photo studios. There is no waiting in line for your turn, less worry about frightened or uncomfortable children, and there is always time for a bathroom break. All of the necessary lighting and background equipment come to you. Irene Jones will arrive a half of an hour prior to your scheduled session time to do set up.

13. How long does it take for an album to be completed?
Wedding, baby, and family albums are created with your input. You select the photographs, approve or reject the sample pages, and add text where appropriate. As with any custom design process, it takes time. On average it takes about 1-2 months from the time you submit your chosen photographs to the arrival of your album in via USPS or FedEx. This time can vary depending on how quickly you provide information to Irene Jones Photography.

14. Can I add text or images not photographed by Irene Jones Photography to my album?
Yes, as long as it is not trademarked or copyrighted by another individual. Quotes attributed to famous authors and historical figures are normally under public domain. Popular song lyrics may need consent prior to usage. If you would like to add images photographed by anyone besides Irene Jones or her employees, a copyright release must be provided.

15. How do I view my images online?
Viewing your images is easy. After creating an account and logging on to Irene Jones Photography through the “client log-in” menu, please search for your images using your full name. Please contact Irene Jones directly if you cannot find your images. Once you have found your photographic session, you can view each image in color, black and white, or sepia tone and order a variety of different print sizes. You can also save your favorite images into the “my favorites” file and come back to them later. Once you have chosen your images and print sizes you can check out and pay online with a major credit card. If you would like to order custom cards or announcements, or enlargement sizes not listed online, please contact Irene Jones Photography to place your order.

16. How long does it take for my images to be posted online?
For the following types of sessions your images will be available 2 business days after your portrait session: Family Portraits, Senior Portraits, Engagement Portraits, Children and/or Infant Portraits.
Weddings, fashion shoots, and other event photography will be posted online 7 business days later.

17. How long does it take for my online print order to be processed?
Online orders are sent directly to Irene Jones and then forwarded to the photographic lab of her choice within 48 hours of ordering. Depending on the quantity and size of the enlargements ordered, it could take up to two weeks for your prints to arrive via USPS. If you are ordering a canvas print, processing times will vary and you will be contacted directly with information in regards to when you should expect your order.

18. Can I specify glossy or matte finish?
Yes, but if you do not specifically ask for glossy, your order will be printed on matte finish photographic paper. All photographic papers used are of the highest quality and acid free.

19. What if I don’t like my prints after I receive them?
At time of online order all customers must agree to the terms and conditions of the sale before their order is submitted. These terms state that images may vary is color, cropping, and contrast from the online viewing. Every effort is taken to assure that your images meet professional standards. If in the event that you are not completely satisfied Irene Jones will be happy to help resolve each problem on a case by case basis.

20. Can I upload my images to my website or another personal website like myspace.com?
Irene Jones Photography retains the copyright to all images photographed including the rights to Internet publication. This means you cannot post these images unless you have the express written consent of Irene Jones Photography. If you would like to share you images with friends and family, please invite them to visit Irene Jones Photography Online and view your images through our “client log-in” page.

21. What if I don’t like my photos?
Every step possible is taken to insure your satisfaction with your photographs. If the in rare occasion you are not satisfied Irene Jones is happy to re-shoot or provide a refund on a case by case basis. Please contact Irene Jones directly if you have a question about your images.